- Shipments are processed Monday through Friday only.
- *FREE shipping promotions only apply to U.S. orders. International orders are not included.
- Please allow 24 hours for your order to be processed. If you require Overnight or Next Day delivery, please note that we must receive your order by 12pm PST..
- We use Fedex/Fedex Smartpost/USPS for all orders shipping within the US and Canada. Orders shipping to an APO Military Address must be called in. USPS is used if free shipping option is selected or given. Please allow 5-10 business days for delivery when using Fedex Smartpost.
- Upon delivery, if there is a problem with your order, please contact firstname.lastname@example.org immediately. Discrepancies found more than 7 days after receiving your order will not be honored.
- Fedex Standard Overnight, Fedex Priority Overnight, Fedex First Overnight, Fedex 2day, and Fedex Express Saver will ship same day if ordered before 12pm Pacific Standard Time, not including weekends.
- Saturday delivery is not available for Fedex Ground, Flat Rate, or Fedex Standard Overnight. If Saturday delivery is required, the customer can choose Fedex Priority Overnight, Fedex First Overnight, Fedex 2day, or Fedex Express Saver.
- Glyder Apparel is not responsible for lost or stolen packages. If your package is lost/stolen, please contact email@example.com immediately.
- If you are not satisfied with your purchase, you may return or exchange merchandise in its original condition (unworn & tags still attached) within 30 days of purchase date. Please email firstname.lastname@example.org for a Return Authorization number.
- Within 30 days of purchase, Glyder will exchange or refund* the value of the merchandise based on the original form and amount of payment. *excludes sale items.
- Sale items cannot be refunded, but can be exchanged for a different size or another item of equal or higher value. Please email email@example.com for a Return Authorization number.
- Any returns made without a Glyder issued Return Authorization number OR returned worn/without tags attached will not be accepted.
- If a package is sent back to Glyder HQ as “return to sender”, the customer will be notified. The customer is then responsible for the new shipping charge to resend the package. If the customer wishes to cancel the order, we will refund the amount minus the shipping charge.
- If you receive a defective item, please contact firstname.lastname@example.org so we can resolve the situation immediately.
- Glyder reserves the right to reject any return and will determine action on a case by case scenario.
- Didn't like the color or sizing? For exchanges, we'll waive the return shipping cost on items sent to you.
- Customer is responsible for ALL shipping costs on returns back to Glyder.
- If a refund is issued, please allow 3-5 business days for the funds to post on your account.